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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q149-Q154):

NEW QUESTION # 149
What is the intent of the Watch List in some notifications?

A. To copy people on notifications sent to the assignee.
B. To copy people on notifications sent to the caller.
C. To copy people on notifications sent to the assignment group.
D. None of the listed answers.

Answer: B

NEW QUESTION # 150
Configuration items can be created via the change management process.

A. False
B. True

Answer: B

Explanation:
Creating CI can be done in any of the following ways:
1. Manual creation via the Configuration application modules
2. Via service catalog fulfillment processes
3. Import from external source
4. Integration with 3rd party systems
5. Automated discovery tool(s)
6. Creation triggered from asset management
7. Via change management process

NEW QUESTION # 151
What tools are available to the assignee to help resolve an incident?
Choose 2 answers

A. Enterprise CMDB Dashboard
B. Known Errors
C. Incident Overview Dashboard
D. Resolutions from similar incidents
E. CI Class Manager

Answer: B,D

NEW QUESTION # 152
In the baseline instance, which of the following views are available for incidents? (Choose three.)

A. Agent View
B. Password
C. Workspace
D. Master
E. Metrics

Answer: B,C,E

Explanation:
There is no such a view called Master or Agent View. Note: there is a view called Default View that is meant to be viewed by agents.

NEW QUESTION # 153
What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers

A. State Transitions
B. Activity Map
C. Workflow
D. Flow

Answer: C,D

NEW QUESTION # 154
......

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